Cool Creek Counseling, LLC counseling and play therapy in Lancaster County, PA

Privacy Policies

Privacy Policies

 
 

Cool Creek Counseling, LLC Privacy Policy

Last updated: 3/01/2025

This Privacy Policy describes how Cool Creek Counseling, LLC (“we” or “us”) collects, uses, and shares your personal information when you use our website www.coolcreekcounseling.com (the “Site”). 

TOPICS:

  • Personal information we collect

  • How we use your personal information

  • How we share your personal information

  • How we store your data

  • Your data protection rights

  • Third party websites

  • Changes

  • Contact Us

PERSONAL INFORMATION WE COLLECT 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

We use Device Information for:

  • Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location. 

  • Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.


    You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 


We also collect data you provide to us directly. We refer to the data you provide as “Provided Information.” We collect and process data you provide when you:

  • Voluntarily complete a customer survey or form on any of our pages or via email

The Provided Information we collect may include:

  • Personal identification information (name, email address, phone number, etc.)


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Provided Information. 

HOW WE USE YOUR PERSONAL INFORMATION
We use the Provided Information that we collect generally to communicate with you and provide you with information related to our services. 

We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site (for example, by generating analytics about how our visitors browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

HOW WE SHARE YOUR PERSONAL INFORMATION 
We may use your Device Information with third parties to help us as described above. For example, we use Google Analytics to help us understand how our visitors use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

HOW WE STORE YOUR DATA
We securely store your data within our Google G-Suite and Simple Practie, our electronic health reord system accounts.

We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of information stored on our servers. Of course, no computer network or data transmission on the internet can be guaranteed to be 100% secure and so you submit your information at your own risk.

We will maintain your Personal Information for our records unless and until you ask us to delete this information. 

THIRD PARTY WEBSITES
Our privacy policy applies only to our website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.

CHANGES 
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

COMPLAINTS
Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. 

CONTACT US 
For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us: info@coolcreekcounseling.com
Call us: 717.454.3832
Write to us: 941 Wheatland Ave. Suite 301 Lancaster, PA 17603